Here's how you solve two common Bluetooth problems · Jabra Blog (2024)

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  • November 13, 2015

Bluetooth headsets have been around since the turn of the millennium, so they aren’t exactly brand new technology. But if you’ve only recently gotten your very first Bluetooth, you may encounter a few hurdles in getting it to work. Maybe I can help.

Bluetooth headsets are meant to make your life easier, at least when it comes to talking on the phone while keeping your hands free. But Bluetooth tech isn’t flawless. Sometimes, people have a bit of a hard time making their headset do what it’s supposed to do.

Before you smash that earpiece against the wall in sheer frustration, don’t! At least two common issues can be quite easily solved, like so:

I can’t connect my Bluetooth headset to my phone

This is arguably the most pressing issue to resolve. If you can’t even connect your Bluetooth headset to your phone, it’s pretty useless, isn’t it? (Unless you’re planning on wearing it purely as a fashion accessory, which – no – you’re not.)

What’s the problem?

Unlike corded headphones we’re all used to, you don’t just plug your Bluetooth directly into your phone. You need to first teach them to be friends and recognize each other when they meet again. This is done through a process called “pairing,” which isn’t the catchiest term, if you ask me. Pairing a headset and a phone involves a bunch of steps, which aren’t always intuitive.

Here’s how you solve it:

The key thing to understand is that your Bluetooth headset isn’t constantly ready to connect, and your phone isn’t always scanning for new Bluetooth devices to connect to. To pair the two, you have to put your headset into so-called “pairing mode” (ugh) and to tell your phone to actively scan for new Bluetooth devices.

The specific way you do this varies greatly – some headsets ask you to press and hold the on/off button for a few seconds, while others have a dedicated button that puts them into pairing mode on demand. Similarly, phones have different ways of “discovering” new Bluetooth devices. But the bottom line is: You need them both in pairing/active discovery mode.

Thankfully, you can find tailored guides on the exact steps you need to take depending on which headset/phone combo you have. They even come with pictures and everything! If you have a Jabra headset, this detailed pairing guide should help.

Most new Bluetooth headsets have NFC in them, which makes the process approximately 99% simpler. You just wave the headset close to your phone and – poof – they’re paired. I’ve talked more about NFC pairing in this article. Here’s how easy NFC pairing can be:

If you’re still having no luck, here’s a great guide on the many things you can try.

The good news is: You won’t have to go through this process every time. That’d be crazy. Once the two are paired, they’ll connect to each other automatically from that point on.

My Bluetooth headset doesn’t sound good

This is another deal breaker. If your Bluetooth headset doesn’t sound up to par, you’ll be tempted to ditch it in the nearest trash can. But hiccups do happen: Sound might disappear for a few seconds or you might hear crackling noises.

What’s the problem?

Bluetooth is a wireless technology, so it has to navigate between the headset and the phone through the air. Even though most Bluetooth headsets have a range of about 10 meters (30 feet), this doesn’t account for stuff being in the way. Bluetooth isn’t super clever – it can’t sneak around an obstacle and find its way to your phone no matter what. So if there’s something solid between the two, Bluetooth connection may drop. Unfortunately, “something solid” can often be your own body.

Here’s how you solve it:

If Bluetooth seems to drop off occasionally, try placing your phone and your headset on the same side of your body. This way, Bluetooth has a better chance of having a “line of sight” to your phone and not dropping out. If you have a Bluetooth headset for running, it’s often a good idea to wear your phone in an armband close to it.

Also, make sure that your Bluetooth headset has the latest firmware. Manufacturers often release better firmware that takes care of certain sound issues like crackling, echo, and so on.

At times, there may simply be interference from other wireless devices around you, which can affect the quality of your Bluetooth connection. I’m not going to tell you where and when to use your Bluetooth headset, but sometimes you may need to find a place with less busy airwaves. That’s just the unfortunate reality of living in a world where stuff is competing for invisible radio frequencies.

If you have a Jabra headset, you can search for it here to find specific things you can try to improve its audio.


Looking for a great deal on Bluetooth headsets? Visit Jabra’s official outlet store to save as much as 50% on select products:

Get a great deal >

If you need headsets for your company, check out our deals for small and medium businesses:

See the deals >


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Here's how you solve two common Bluetooth problems · Jabra Blog (2024)


Why is my Jabra Bluetooth not working? ›

On your mobile device, turn Bluetooth off and on. Try to pair your Jabra device using a different mobile device. This is to confirm that a different mobile device will find and pair with your Jabra device. Ensure your Jabra device is updated with the latest firmware version.

How do I reset my Jabra Bluetooth connection? ›

To reset, simultaneously press and hold (5 seconds) the Answer/end button and the Volume up button until the LED blinks green 5 times indicating the reset is complete. After resetting you must re-pair your Jabra Evolve 65 with your Bluetooth devices, including the Jabra Link Bluetooth adapter.

Why does my Jabra Bluetooth keep disconnecting? ›

Too much distance between the Bluetooth headset and the connected device can cause dropped connections. The maximum range for most headsets is 32 feet/10 meters. Try moving closer to the device you are connected to. And check the specifications on your headset to see how close you need to be for maximum connectivity.

Why won't my Jabra earbuds connect to my laptop? ›

Check that the Bluetooth connection is active on the computer. Remove the previous pairing and re-pair. Reset your Jabra Bluetooth device. Ensure that you have the latest version of the softphone client installed.

How do I fix the Bluetooth pairing problem? ›

Be sure to follow the steps correctly.
  1. Restart Both Phones. First things first, reboot your Android phone as well as the other phone you're trying to connect to. ...
  2. Remove Bluetooth Cache. ...
  3. Unpair the Device. ...
  4. Turn on the Discoverable Feature. ...
  5. Reset Bluetooth Settings. ...
  6. Update the Software.

Why is my left Jabra Bluetooth not working? ›

Ensure the earbuds are paired and connected with your mobile device. Place the left earbud in the charging case and keep the lid open. Wait for the LED on the left earbud to flash red while it is still in the charging case. If the LED does not flash red, try cleaning the pins and poles on the charging case.

Why does my Bluetooth keep disconnecting for no reason? ›

Too many apps open within your device, causing interruptions to service, close down unused apps. The distance between the Bluetooth ceiling speaker and device may be over 32 feet/ 10 meters, try moving closer to your speaker.

Why do my Jabra earbuds keep falling out? ›

The hinges in your jaw that let you chew and talk can sometimes dislodge an earbud, depending on how closely it sits. This is the most common reason, and – thankfully – the easiest to fix. Everyone's ears are different, and a one-size-fits-all earbud may simply not be a good fit for certain people.

How long does Jabra Bluetooth last? ›

You can get up to 7 hours on a single charge and a total charge of up to 28 hours with the charging case. You can see the current battery status of the earbuds and charging case in the Jabra Sound+ app.

How do I use my Jabra headset without Bluetooth? ›

Plug the Jabra Link into a USB port on your computer. Turn on your Jabra headset. Go to the sound settings for your computer, and select the Jabra Link as the output and input device. Your headset is now ready to use.

How do I get my Jabra headset to work? ›

Turn on the Bluetooth setting on your mobile device. Turn off your headset. To enter pairing mode, press and hold the Answer/end button on your headset until the light turns blue. To pair, go to the Bluetooth menu on your mobile device and select the Jabra headset from the list of available devices.

Why is Jabra not pairing? ›

On your mobile device, turn Bluetooth off and on. Try to pair your Jabra device using a different mobile device. This is to confirm that a different mobile device will find and pair with your Jabra device. Ensure your Jabra device is updated with the latest firmware version.

How do I fix my earbuds not connecting to my computer? ›

Run the Bluetooth troubleshooter

Select Start , then select Settings > Update & Security > Troubleshoot . In Find and fix other problems, select Bluetooth, and then select Run the troubleshooter and follow the instructions.

How do I put my Jabra in pairing mode? ›

The LEDs on both earbuds will flash green. To enter pairing mode, simultaneously press and hold (3 seconds) the Left and Right buttons on the earbuds, until the LED on the right earbud flashes blue. The earbuds are now ready to pair with your mobile device.

Why is Bluetooth not finding devices? ›

If your Bluetooth devices won't connect, it's likely because the devices are out of range, or aren't in pairing mode. If you're having persistent Bluetooth connection problems, try resetting your devices, or having your phone or tablet "forget" the connection. Visit Business Insider's homepage for more stories.

How do I fix my Bluetooth earbuds not connecting? ›

Turn off Bluetooth on your device, then turn it back on. If you've previously paired your earbuds with your device, Remove / Forget the earbuds, then retry the pairing process. Restart your device. Reset your earbuds by holding the button inside of the charge case with both earbuds in the case for 5 seconds.

How do I reset my Jabra Bluetooth speaker? ›

To reset the Jabra speakerphone, simultaneously press and hold (8 seconds) the Answer call button and the End call button until "Factory reset" is announced. Resetting the Jabra speakerphone clears the list of paired Bluetooth devices and also clears all personalised settings.

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