[Vonage] Vonage replacement? - VOIP Tech Chat (2024)

rci3

Member

2005-Mar-28 8:37 pm

Hi,

I'm looking around for a replacement for Vonage. I'm tired of their charging me for everything, and I was even more shocked when I discovered that it'll cost me $40 to cancel my second line??? I can see them charging that to close out your acct, but just to cancel a second line?

I'm also tired of their poor customer service.

But so far I haven't found another provider that offers what Vonage does?

Really the sticking point for me are virtual numbers. It's important that I have a virtual number in Montreal. Do any other providers offer virtual numbers in Canada??

If not then I guess I'm stuck with Vonage.

Thanks!

Laurie.

· actions · 2005-Mar-28 8:37 pm ·

usa2k

MVM

2005-Mar-28 9:04 pm

I think they are confused.

Ask again at dslreports@vonage.com and explain to them it is a second line on a single TA. Its been a long time for me, but they should be mistaken on this point.

Include your name and account number in the email.

· actions · 2005-Mar-28 9:04 pm ·

vonsen to rci3

Premium Member

2005-Mar-28 10:05 pm

I believe that broadvoxdirect.com has virtual numbers in Montreal.

--
five stars shy

· actions · 2005-Mar-28 10:05 pm ·

usa2k

MVM

2005-Mar-28 11:16 pm

Or it can be a main number. 514 MONTREAL : (MONTREAL)

I don't know who they use over there?

»www.fonefinder.net/findo ··· +by+City

»www.telcodata.us/telcoda ··· state=QC

You might try their reseller »voip.net for a price break.

· actions · 2005-Mar-28 11:16 pm ·

rci3

Member

2005-Mar-29 1:59 am

Thanks for your reponses. Broadvox definitely sounds interesting, but I can't seem to find their TOS anywhere on their site??

Does anyone know about their fees? Setup, disconnect, etc?

As for Vonage... yes, they do charge $40 per line termination. So to just dump my second line I'd have to pay. However, if I dropped both lines and sent my ATA back, they'd refund me my money?

I just don't see how they can charge you $40 for terminating a second line on the same ATA? I thought the fee was to offset the cost of the ATA?

Really I wish they'd let me buy my own ATA and send theirs back and have any future fees waved. But that's not likely to happen eh.

I do have a question about Vonage. What if I send my ATA back before having my service terminated? I wonder if I could work that out with them if and when I choose to leave. I don't see why they'd have a problem doing that? I really don't like the idea of paying them and then having to wait for a refund after they receive the ATA back.

Really I think that's a poor policy. They should at least give you like 10 days to return it or something without charging you!

Laurie.

· actions · 2005-Mar-29 1:59 am ·

usa2k

MVM

2005-Mar-29 6:05 am

I don't think you looked very hard.

»voip.net/bd_3resiplusplan.aspx
»www.broadvoxdirect.com/r ··· s19.html

· actions · 2005-Mar-29 6:05 am ·

usa2k

MVM

2005-Mar-29 6:18 am

TOS, hmmm

It is readily available on the portal.
It is long . . . I IM'd you.

I imagine its available during sign-up

· actions · 2005-Mar-29 6:18 am ·

Medic63 to usa2k

Member

2005-Mar-29 6:27 am

OK, so there's the set-up fees, but what about the disconnect fee and the Terms of Service, eh? Those are not as easy to find.

To see those you have to begin the process to sign-up for the service. It seems the disconnect fee is charged when the adapter is not returned or is returned in poor condition and can vary from $80 to $150 (according to the terms of service).

The Terms of Service and disconnect/equipment fees are the same for both BroadVoxDirect and VoIP.net.

Edit: USA2K beat me to it (sort of )

· actions · 2005-Mar-29 6:27 am ·

Shawn C Blower
@adelphia.net

Shawn C Blower to usa2k

Anon

2005-Apr-6 3:19 pm

· actions · 2005-Apr-6 3:19 pm ·

usa2k

MVM

2005-Apr-6 7:09 pm

The whois makes it look different. There are many resellers that do not call it broadvoxdirect

I believe this is just one with a great domain name.

· actions · 2005-Apr-6 7:09 pm ·